Notification Settings

General Feature Information

Feature Name: Notification Settings

Feature Overview:
The Notification Settings feature in OTO allows users to manage and customize alerts for various modules, ensuring they stay informed about critical updates and events. Users can enable or disable notifications for specific areas, such as Order Management, Return Management, and Warehouse Management. This provides flexibility to tailor notifications based on their operational needs.

How to Use the Feature

Step-by-Step Instructions

To Configure Notification Settings:

1. Go to the Settings tab in your OTO Dashboard.

2. Select Notification under Profile Settings.

3. Review the list of notification categories:

   • Order Management System

   • Return Management System

   • Last Mile Delivery Management System

   • Basic Warehouse Management System

   • General

   • SMS Module Notifications

4. Toggle the switch beside each notification type to enable or disable it.

5. Once all changes are made, click Save to apply the settings.

Notification Categories:

• Order Management System:

  • New Orders: Notifications for newly received orders.

  • Delivered Orders: Alerts for orders successfully delivered by shipping companies.

  • Order Need Confirmation: Notices for orders requiring confirmation.

  • Shipment Created: Notifications related to shipment creation.

  • Drop-off Shipment Reminder: Daily email reminders for pending shipments.

• Return Management System:

  • Return Confirmation: Alerts for confirmed order returns.

  • Return Received: Notifications for returned orders received.

• Last Mile Delivery Management System:

  • SLA Breach: Alerts for SLA (Service Level Agreement) breaches.

  • Aged Orders: Notifications when orders exceed specified delivery times.

• Basic Warehouse Management System:

  • Low Stock: Alerts for SKUs with stock below minimum levels.

• General:

  • Announcement: Alerts for system-wide announcements.

• SMS Module Notifications:

  • Customer Reviews: Notifications for new customer reviews.

Configuration Details

Prerequisites:

• Ensure you have admin access to modify notification settings.

Configuration Steps:

1. Log into your OTO account.

2. Navigate to Settings > Notification.

3. Toggle the relevant switches for each notification type and category.

Troubleshooting and FAQs

Common Issues and Solutions:

• Issue: Notifications are not being received.
  Solution: Ensure the relevant toggle switch is enabled and your email address or device is configured to receive notifications.

• Issue: Receiving too many notifications.
  Solution: Disable non-critical notification categories by toggling off unnecessary options.

FAQs:

• Q: Can I customize the frequency of notifications?
  A: Currently, the system does not allow frequency adjustments, but you can enable/disable notifications based on preference.

• Q: Can I set notifications for specific users?
  A: Notifications are only global settings for the account.