- Q1: Why is my shipment delayed at customs?
- A1: Common reasons for customs clearance issues include:
Missing or incorrect documentation
Restricted or prohibited items in the shipment
Delays due to inspections or customs clearance processes
Contact customer support to promptly resolve any customs-related problems.
- Q2: Can I offer Cash on Delivery for international shipments?
- A2: No, COD is typically available for domestic shipments only.
- Q3: What is an International Proforma Invoice, and when is it required?
- A3: An international proforma invoice is a document required for customs clearance of international shipments. It includes:
Sender and receiver information
Details of the goods being shipped
Ensure that the invoice is:
Written in English
Printed and attached to the parcel
- Accurate for smooth processing
- Q4: How do I print the International Proforma Invoice with OTO?
- A4: Go to Shipments in your dashboard.
- Select the "Awaiting Pickup" page.
- Choose the order and select "International Proforma" from the Print dropdown list.
- Q5: What is the HS code, and why must I add it for international shipments?
- A5: Harmonized Codes (HS codes) are internationally recognized codes that classify items for tax purposes.
You are encouraged to include the HS code in shipping documents for smooth and uniform clearance.
- You can obtain the HS code from here.
- Q6: What are the countries and cities covered in the international shipping service?
- A6: To check coverage and shipping rates:
Go to the Home Page and select the Price Calculator.
Add the origin city, destination city, and other required details like shipment weight and dimensions.
Alternatively, you can use this link.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article